Help
Grip on your phone or tablet can't connect
- Make sure your phone or tablet and your computer are on the same Wi-Fi network.
- Make sure Grip Desktop is running on your computer. All three icons in the Grip setup window should be green.
- Quit Grip on your phone or tablet, then open it again.
- Open Grip Desktop, then choose Restart Companion from the app menu. On Windows, use File > Restart Companion. On Mac, use Grip > Restart Companion.
- On Windows, check that the firewall is allowing Grip. See the Windows setup guide.
Grip can't connect to Ableton Live
- In Ableton Live's Settings, under Link, Tempo & MIDI, choose Grip as the Control Surface. See our setup guide for Mac or Windows.
- Quit Ableton Live and open it again.
- Reinstall the Control Surface script from Grip Desktop.
Grip Desktop won't start
- Open Grip Desktop, then choose Restart Companion from the app menu.
- On Windows, check that your antivirus isn't blocking Grip.
- If it still won't start, email [email protected] and send a diagnostic report: Help → Save Diagnostic Report.
What do I need to use Grip?
Requires Ableton Live 11 or later, plus Grip Desktop and the free Grip app on your phone or tablet. Both connect over the same Wi-Fi network.
How much does Grip cost?
Grip Desktop includes a 7-day full-feature trial. Afterward, playback and navigation stay free; a $15.00 USD one-time purchase unlocks every feature. There is no subscription.
What does one Grip license cover?
One Grip Desktop license unlocks every phone and tablet connected to that computer.
How do I unlock Grip for Mac?
After you buy, you'll get a license key by email. Open Grip for Mac and choose Grip > License... in the menu bar, or click the Activate button if you see it. Enter the email you used to purchase and your license key, then click Activate.
How do I unlock Grip for Windows?
After you buy, you'll get a license key by email. Open Grip for Windows and choose File > License..., or click the Activate button if you see it. Enter the email you used to purchase and your license key, then click Activate.
Contact
Questions? Email [email protected].